These Sales Terms apply to contracts for our products and/or services where one of our representatives has met you in person and provided you with a quote for the relevant products and/or services. If you wish to order products and/or services through our website, over the telephone or by email without first meeting one of our representatives these terms also apply.
These Sale Terms tell you information about us and the legal terms and conditions on which we will supply, install and provide any other services in respect of any of our products (“Products”) for you.
These Sale Terms will apply to any contract between us for the sale of Products and the supply of installation services for those Products and any other services agreed between us (each a “Contract”). Please read these Sale Terms carefully, and make sure that you understand them, before ordering any Products and/or services from us. These Sale Terms tell you who we are, how we will provide Products and services to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. Please note that before placing an order you will be asked to agree to these Sale Terms. If you refuse to accept these Sale Terms, you must not order any Products or services from us.
You should retain a copy of these Sale Terms for future reference.
You may only purchase Products and/or services from us if you are a consumer and at least 18 years old.
These Sale Terms, and any Contract between you and us, are only in the English language.
Information Abut Us
We are EcoSolution, a company registered in Dublin Ireland. Our registered office and main trading address is 51 Bracken Rd, Sandyford Business Park.
If you wish to contact us for any reason, including because you have any complaints, you can contact us by writing to us at the above address, by telephoning our Customer Services team on (01)4825885 or by e-mailing them at firstname.lastname@example.org. A copy of our complaints handling policy is available on request by contacting our Customer Services team using the details provided above.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address provided to us in your order.
Our Products and Services
The images of our Products and descriptive matter of our services on our website and in our brochures and any samples of our Products in our showroom are for illustrative purposes only. Although we have made every effort to display our Products and describe our services accurately and ensure compliance with BS6206 Class A, we cannot guarantee that those images, samples and descriptions accurately reflect the precise appearance and nature of the Products and services. Your Products and services may vary slightly from those images and descriptions. All double glazed units are manufactured with a black spacer bar as standard.
The packaging of the Products may vary from that shown on images on our website and in brochures and displays.
If we are making the Product to measurements you have given us you are responsible for ensuring that those measurements are correct. You can obtain information and tips on how to measure by contacting our Customer Services team using the contact information detailed above.
How a Contract Is Formed Between You and Us
On receipt of an enquiry, we will contact you to acknowledge that we have received your enquiry and will, where applicable, arrange a suitable date and time with you for one of our representatives to attend the delivery address notified to us to carry out measurements and to obtain further information from you. Once we have obtained sufficient information from you we will provide you with a quote for the price of the relevant Products and any services requested, such quote will be valid for a period of three months from the date that such quote is notified to you. If you wish to proceed you will the need to complete the order form provided to you by our representative and send it back to us. Please note that this does not mean that your order has been accepted. Our acceptance of your order will only take place as described in clause 3.3.
If we are unable to accept your order - for example, the Product cannot be properly installed at the delivery address, because a Product is not in stock or no longer available, because we cannot meet any requested delivery or performance date, or because a credit reference we have obtained for you does not meet our minimum requirements - we will inform you of this and we will not process your order unless you and we otherwise agree. If you have already paid for the Products and/or the services the subject of that order, we will refund you the full amount as soon as possible.
If we are able to accept your order we will confirm our acceptance of your order to you by sending you an e-mail or letter that confirms that we have agreed to provide the Products and/or the services